Our Service

Serving over 400,000 customers globally...

Our Service

Serving over 400,000 customers globally...

Xtend-Life is a specialty, research-based family-owned manufacturer in New Zealand developing unique supplements & skincare

Old-fashioned service

We are up-to-the minute with science and technology but still abide by the old-fashioned principle of exceptional personal service and taking care of our customers, no matter where in the world they may live. We operate globally. Our quality guarantees have always been the best in this industry, and we intend to keep it that way.

What our customer's are saying:

I expect as much! Thank you for your help! Certainly the nicest, fastest and most efficient chat experience I have had on a website :-)

Regards

Aarifah F, UK

Thank you so much. You absolutely have wonderful customer service. I've had so much to deal with trying to get accounts and orders straightened out since the passing of my husband last month. You have definitely been one of the easiest places to deal with. Thank you again so much.

Regards

Charlene P, USA

First I want to thank you all for the fast (and kindly, free) order back in January this year after a bit of mucking around with our order and the computer system. Very much appreciated. My husband and I were talking last evening saying this order (April) has taken much longer than usual so we must be aware and place order sooner to allow more time, when your email arrived saying about changing to DHL for deliveries during these times! Thank you. You are on the ball, and caring for your customers.

Regards

Kym S, USA

I would like to express many thanks to you and the entire Xtend-Life team for your great efforts during these difficult times. I've received both my orders that were sent by DHL. I was really grateful for getting the supplements so quickly because I was running low on them. Please stay safe and well.

Regards

Marketa S, Japan

Love dealing with Xtend-Life. Nothing is ever too much trouble, and staff are always very helpful. If you have a query about a product and they cannot answer immediately, they actually get back to you when the information comes to hand. This is a service that seems to have all but disappeared, generally, but not the case with Xtend-Life. You have a customer in me for life!

Regards

Michele H, Australia

Thank you for such excellent customer service and always being easy to reach. Love the chat feature and an agent is always ready to help right away.

Regards

Christian F, USA

Love dealing with Xtend-Life. Nothing is ever too much trouble, and staff are always very helpful. If you have a query about a product and they cannot answer immediately, they actually get back to you when the information comes to hand. This is a service that seems to have all but disappeared, generally, but not the case with Xtend-Life. You have a customer in me for life!

Regards

Michele H, Australia

I just received my last shipment of your wonderful products. Your company is so impressive not only when it comes to the quality of the products, but also to the excellent customer care. Thank you so much for the great length you go to ship the packages via DHL. You are really amazing

Regards

Tim H, USA

Thank you also for the lovely free gift included in my order, my wife was happy about it! Apparently you take customer satisfaction very seriously and I really appreciate your efforts!

Regards

Gergoe B, Germany

Just a short e-mail to inform you that I very much enjoy the delivery change to DHL, which is faster and more reliable! Thank you for this positive change.

Regards

Thomas F T, USA

Ashley was very helpful with my request on my Xtend-Life order.

Regards

Joy D, USA

Friendly and so helpful. Perfect. Thanks 5 Gold stars*****

Regards

Dr Adele C, New Zealand

Very helpful and efficient and understanding. Great feeling!

Regards

Paul M, UK

All your representatives are excellent.

Regards

Jacob P, Canada

She is so sweet and I like the way we’re talking!!!

Regards

Myrna U, USA

Wonderful service, thanks again

Regards

Ray R, USA

Sheela was, hands down, the most pleasant and helpful customer service rep I've dealt with in *years*. She not only answered my questions but went above and beyond in completely resolving my issue and then giving me additional information re: follow-up, shipping (etc.) that was really helpful even though I didn't think to ask about it. Sheela is a keeper for sure. :)

Regards

Liz L, USA

I just wanted to say how happy I am with your service. I recently ordered Green Lipped Mussel capsules from you and I received my order very quickly here in Ireland. Well done. Your products are not the cheapest but my research says that they are among the best. Hopefully this is correct.

Regards

Jim M, Ireland

I do so appreciate not only your immediate greetings, given the "season" before us (whether Winter Solstice, Christmas, or whatever), but also the wonderful assistance that you have given to me these past months. My Gratitude is with you from day to day as I work through my Xtend-Life supplements and marvel at the improvements, slight and gradual at first, then gaining momentum as time wears on.

Regards

Charles S, Canada

Mr. Matthews, I thank you and all your employees who have made the products I buy an integral part of my health care routine. I am so glad I found your company and the products you make. These products have made all the difference in the care of my body. I also appreciate Sheela, who keeps in touch with me and guides me to new products I might use. I also looked forward to 2020 as one of your customers. Thanks again for all you do.

Regards

Jackie B, USA

I am very happily surprised to receive such a kindness from you and Xtend-Life. Thank you so much! I will continue to promote Xtend-Life to my family, friends, and colleagues.

WOW, you guys hit a home run by switching shipping to DHL! Pkg arrived today, Friday 1/17 in the states. Two Days! Just thought you should know. Doug Goble

Regards

Doug G, USA

Ashley was great, very polite and helpful

Regards

Sara W, USA

Sheela was (or is) terrific. What a pleasant personality! Thank you.

Regards

Jeanne W, USA

The customer support agent was very patient and helpful. Excellent!

Regards

Carolyn K, USA

Very prompt response and satisfied with person I chatted to (Sheela)

Regards

Victor K, USA

She was very helpful and quickly solved my issue (Jacqui)

Regards

David, USA

Very insightful and responds with a sense of urgency. Much appreciated.

Regards

Spencer M, Canada

Thank you Ashley, Tracey and Warren for helping overcome our frustrations and encouraging us to persevere with you. I love the facial skincare and the vitamins are tops!

Regards

Kym S, USA

Amazing service, looking forward to supporting you guys and continuing to use your products. Thank you!

Regards

Thomas , Australia

I am ever so grateful for your very astute attention to detail, as for your deft handling of my larger than usual order. ( Gratitude - the term itself as well as its use - has long been a major player in my life work, ironically given our recent references to their terrible fires as our Aussie friends well know.) Your care with my orders leaves me quite awe-struck.

Regards

Charles Stewart-Robertson, Canada

Thank you for all your help. This was an exceptional level of customer service and very much appreciated.

Regards

Martha S, USA

So sorry to have missed your call. I appreciate your help with getting my brother's order out. It's frustrating to only be able to wish somebody get well. To be able to send him the high quality Extend Life products that will truly make a difference is a powerfully good feeling. You truly worked hard to provide me exceptional customer service. You fixed the issue, reassured me about my brother's address, made it easy for me and you are well spoken, warm and friendly. You are a top notch customer service member and represent Extend Life in the most professional manner. Thank you so much.

Regards

Martha S, USA

Jacqui gave me good information and suggestions. Very nice and polite to an "older" person.

Regards

Betty P, USA

Thanks so much! Love your products and your customer service. I've been thoroughly impressed. Thank you!

Regards

Jennifer H, USA

Thank you, Jacqui! That is perfect!! You have been so kind, patient and sweet. I have a friend that has taken your vitamins for 20 years and says they are the BEST!! I'm taking her word for it.

Regards

Jan H, USA

I received the supplements that Warren had requested for me along with my monthly order. Thank you for the continued excellent service you provide and the gift !

Regards

Dennis G, USA

That is perfect. As always, impeccable service from Xtend-Life. Most humble thanks.

Regards

Barry T, USA

Sheela was very pleasant and helpful!! Awesome working with her on my order!

Regards

Shari N, USA

Thank you for your excellent service. I received this order today...two weeks sooner than the previous order. WoW crazy mail. I appreciate your excellent customer service.

Regards

Chalmers B, USA

Sheela is always very helpful and nice whether in chat or on the phone.

Regards

Michael W, USA

I read the CEO's message concerning postage and DHL. Thank you very much for this kind gesture in this pandemic world. I certainly appreciate this company for thinking of their clients and picking up the increased postage tab at this time.

Regards

Barbara B, USA

Thanks for everything, your company is indeed a very efficient organization , something i have not only noticed now by the way, thanks again for all your help, much appreciated.

Regards

Stelios S, Cyprus

It was such a pleasure to finally speak with you yesterday. I do appreciate your patience in working with me on this order hopefully the next time will not be so complicated. I see that DHL has it now and she can track it. Many thanks for all the great products and service. Best regards, Margot Avedisian

Regards

Margot A, Switzerland

Your customer service support has been excellent. Keep up the good work.

Regards

Mabel S, Singapore

Agent was nice and helpful ! Her Wages should raise up.

Regards

Loi K, USA

Ashley was not only helpful; it was her warmth and humor that helped to make this one of my best contacts with Xtend Life ever!

Regards

Ruth B, USA

Ashley was great!! She made it so simple and easy for me to order. Thanks.

Regards

Shanti C, Singapore

Ashley is — Very nice, quick and honest and knowledgeable!

Regards

Joey S, USA

Thank you so much for being there during these trying times in support of our health. It is so appreciated!

Regards

Lisa M, USA

Jacqui is so lovely to chat to and her advice was perfect in addressing my health needs.

Regards

Christina, Australia

Jacqui was courteous, knowledgeable, & efficient!

Regards

Judith B, USA

Fast service, efficient, courteous, friendly. Great job even though you're half a world away!

Regards

Eric M, USA

Sheela is a gem. Always helpful and goes above and beyond for my order questions!

Regards

Crystal W, USA

Xtend-Life has the best Customer Service in the world!

Regards

Selbourne H, USA

I was heard and the error was corrected with no hassle. Thank you so much. I had been waiting for a month for my order and am glad my missing items will be sent.

Regards

Carmen B, USA

Tracey was great in dealing with a situation. Quick and efficient. Thank you.

Regards

Linda S, USA

Quick response to my questions. Honest answers, can't ask for more than that.

Regards

Alfred A, USA

Just a short note to say that Jacqui was excellent helping me set up the membership and helping myself with the purchase, great service.

Regards

Jamie S, Australia

Wonderful service, wonderful company…. Love you guys!

Regards

Avril B, Australia

I am always very much apprecaited the high quality of Xtend-Life products as well as its customer service. Thank you.

Regards

Uyen T, Switzerland

Very helpful, detailed response. Very pleased! Jacqui was awesome.

Regards

Michael B, USA

Xtend-Life has come through for me so many times. Great company and great people

Regards

Cassie D B, USA

Love Xtend Life in NZ - our whole family are supporters. Keep up the good work. Fabulous staff too.

Regards

Ronnie C, Australia

Thank you so much for your speedy handling of this order. I was amazed that I received it today! You went above and beyond what most companies would do.

Regards

Mary K, USA

Your products are amazing. I am so glad you ship overseas and that I can easily buy them online. Thank you.

Regards

Miroslava P, USA

Thank you for the report and for your good customer service. I order from you guys because of your quality products and service. You have been wonderful. I appreciate your honesty, kindness and great care. You did everything right for me, including your apology and transparency of why you never got back to me. I don't say that as a negative, but a positive. It's hard to find honest and humble employees these days, and that is why I so much appreciate you. You are a wonderful asset to your company.

Regards

Roberta R, USA

Thanks again, Sheela. I did receive the email from DHL and really appreciate the extra mile xtend-life is going for your customers. Mail within the US seems to be mostly ok. We've been receiving mail forwarded from NC to CO in less than a week, so this "strategy" will probably have cut the 4-6 weeks in half!

Regards

Cindy B, USA

I am very much appreciate about you and Xtend-Life the professional way to following up this matter on this extraordinary time!

Regards

Chin M, Singapore

Thank you so much Ashley, you all are amazing! I am so appreciative of your attention to detail, professionalism and speed. I am thrilled to report the rapid response my body has made in this short period of time. My hot flashes have almost completely stopped and are very quick and mild now. But most importantly, I was really struggling with the lack of sleep they caused and the negative ripple effects in my family and work. It started to depress me too because I didn’t want synthetic meds. I am shocked by my deep, sound and restful sleep since resuming Total Balance & fish oil combo in less than one month. So thank you from the bottom of my heart 💜

Regards

Udana V, USA

Ashley is very knowledgeable of your products. She is my regular support person at xtend-life. We are both Yanks and I have been to her home town in the usa which is not a big place. It may not make a lot of since here in NZ but I call her "bama" since she is from "alabama". I feel well supported from your staff.

Regards

Cliff T, NZ

Tracey was wonderful, kind, helpful and very nice. She resolved my issue with humor, grace and in a professional manner. Much obliged.

Regards

David R, USA

Jacqui was informative, and most importantly honest. Great service! Really appreciated her help!

Regards

Kevin W, USA

Ashley was extremely helpful. Very progessional. Love your Company's customer service!

Regards

Geri S, USA

Jacqui has been helping me all day and now due to the quality of your products that I have investigated which are of the highest quality and with Jacqui help I have joined the club and myself and wife will be long time members.

Regards

William N, USA

Very knowledgeable person, I like that. I will be placing a good size orders for myself and wife.

Regards

William N, USA

Your customer service has always been first rate. Thank you.

Regards

Lorraine P, USA

Sheela was very kind and helpful in placing my order :)

Regards

Shanti C, Singapore

Jacqui was very personable and informative.

Regards

Corbette G, USA

Very polite, and quick to respond, which was awesome.

Regards

Nicola M, New Zealand

So thankful for the support that was effective and prompt.

Regards

Rebecca J, Australia

Ashley was very helpful and answered all my questions and was very patient too and friendly. Thank you

Regards

Parminder K, United Kingdom

As my precocious niece used to say, 'for real and not for fakes', a thumbs-up doesn't do justice to how phenomenal your products are as well as your customer service. My motto: Kindness is Kick-ass cool. The end. Sincerely, Jerri Mintz Riddle, Oregon United States and..... longing to visit New Zealand some day. Hmm... I'd really love to work in New Zealand. I'll have to look into that. It always helps to work for a company you 100% believe in. This odd ramble is not to be taken as an earnest hint. Unless you love hints, and want to take it as such. In which case, you may call me Entirely Earnest.

Regards

Jerri M, USA

Cannot get better service than this .. well done to Sheila and to the company .

Regards

Bruce B, Australia

Sheela did a great job in answering my questions quickly and precisely.

Regards

Leon C, USA

Received the monthly shipment today along with the magnesium you sent me. Thanks again for the product ,the tips on consuming them, and the impeccable service you provide !!! That is one of several reasons why I have been your customer ,I believe, for approximately 15 years now! Okay....Thank you for the tips and the great service !

Regards

Dennis G, USA

Jacqui was quick, efficient, helpful and firendly. What more could you ask for?

Regards

Deanna C, USA

Prompt and courteous advice on the products I had inquired about.

Regards

Richard, Unknow

Dear Sir/Madam: I am quite impressed with your chat room. Jacqui was very helpful. You have a new customer.

Regards

John D, USA

Jacqui was really helpful, found out ingredients and recommended products, awesome.

Regards

Aseem V, Australia

Jacqui is always helpful and friendly and gets my problems sorted. She's a keeper!!

Regards

Shirley B, Australia

Very efficient service from Ashley. Problem totally resolved so I now just have to wait for the final result to appear (i.e. order amendment and refund) but great so far.

Regards

Michael V, Australia

Ashley was very helpful and pleasant. She was able to answer all my questions.

Regards

Nancy C, USA

Jacqui explained clearly my concerns and provided links to recommended supplements. Very helpful. Also provided a chat record

Regards

Mary N, UK

Jacqui was very nice and helpful. It was a pleasure chatting with her and she resolved my question quickly.

Regards

Antje G, USA

Thanks Ashley , you guys are great at communication and the best customer service I've experienced , a lost art by the way . shipping has been horrible lately even within the city I live in . thanks again for the info and I'll look for the DHL button next order .

Regards

Gary K, USA

Jacqui was fantastic. Really great customer service. She was extremely knowledgeable and helpful. I wish all customer service was as good as Xtend-Lifes.

Regards

Roy R, USA

Sheela was very helpful and understood my needs and answered all my questions. Thanks.

Regards

Shanti C, Singapore

Your customer service support has been excellent. Keep up the good work.

Regards

Mabel S, Singapore

Ashley was not only helpful; it was her warmth and humor that helped to make this one of my best contacts with Xtend-Life ever!

Regards

Ruth B, USA

Ashley was great and told me everything I wanted to know!

Regards

Peter S, USA

Ashley was great!! She made it so simple and easy for me to order. Thanks.

Regards

Shanti C, Singapore

Thank you so much for being there during these trying times in support of our health. It is so appreciated!

Regards

Lisa M, USA

Jacqui is so lovely to chat to and her advice was perfect in addressing my health needs

Regards

Christina, Australia

Fast service, efficient, courteous, friendly. Great job even though you're half a world away!

Regards

Eric M, USA

Thank you for such excellent customer service and always being easy to reach. Love the chat feature and an agent is always ready to help right away

Regards

Christian F, USA

Sheela is a gem. Always helpful and goes above and beyond for my order questions!

Regards

Crystal W, USA

Sheela was very pleasant and helpful! Awesome working with her on my order!

Regards

Shari N, USA

Love dealing with Xtend-Life. Nothing is ever too much trouble, and staff are always very helpful. If you have a query about a product and they cannot answer immediately, they actually get back to you when the information comes to hand. This is a service that seems to have all but disappeared, generally, but not the case with XTend Life. You have a customer in me for life!

Regards

Michele H, Australia

Tracey was great in dealing with a situation. Quick and efficient. Thank you.

Regards

Linda S, USA

Tracey was very helpful. She knew what I was worried about without me having to go into detail.

Regards

Nadia A Z, Malaysia

Xtend-Life has come through for me so many times. Great company and great people

Regards

Cassie D B, USA

Love Xtend Life in NZ - our whole family are supporters. Keep up the good work. Fabulous staff too.

Regards

Ronnie C, Australia

Thank you so much for your speedy handling of this order. I was amazed that I received it today! You went above and beyond what most companies would do.

Regards

Mary K, USA

Thank you for the report and for your good customer service. I order from you guys because of your quality products and service. You have been wonderful. I appreciate your honesty, kindness and great care. You did everything right for me, including your apology and transparency of why you never got back to me. I don't say that as a negative, but a positive. It's hard to find honest and humble employees these days, and that is why I so much appreciate you. You are a wonderful asset to your company.

Regards

Roberta R, USA

Thanks for showing the positive news to me! I am very much appreciate about you and Xtend-Life the professional way to following up this matter on this extraordinary time!

Regards

Chin M Y, Singapore

Please extend a hearty "Thank you" to Warren for his video health newsletters. Because of them, I have had a CAC performed. Like Warren, I am blessed with apparent great health, but found that I have the cardiovascular health of an 89 year old. (I am an avid 67 year old cyclist).

Regards

Barney C, Unknown

Thank you so very much for being so kind and polite and thorough. Thank you also for sending a sample of your hand cream. I greatly appreciate that!! Your company has so many great reviews. I can see why! Thank you again so very much.

Regards

Alice W J, USA

Thanks for taking care of this for me. You have been great on the couple of issues that have come up. Thanks again.

Regards

Robert C, USA

I just received my last shipment of your wonderful products. Your company is so impressive not only when it comes to the quality of the products, but also to the excellent customer care. Thank you so much for the great length you go to ship the packages via DHL. You are really amazing

Regards

Tim H, USA

Hi Sheela, I am delighted to report to you that my order has finally arrived! Great joy & relief!!! :) I would like to use this opportunity to express my sincere appreciation to Xtend-Life for showing incredible flexibility during the past years towards me as an European customer and for going the extra mile to route my orders through the UK so that I can purchase your superior products at the same price as your NZ and North American customers. Your efforts did not go unnoticed and I cannot remember having a customer experience anything similar to the one I received from Xtend-Life.

Regards

Gergoe B, Germany

Thank you so much Sheela for your help. Let me know if you need anything from me. I just ordered omega oil from you guys earlier. I will really not order again if somebody like you is not on top of this. You are amazing at what you do! Xtend-Life is very luck to have you!

Regards

Joana M Z, USA

Thank you so much Ashley, you all are amazing! I am so appreciative of your attention to detail, professionalism and speed. I am thrilled to report the rapid response my body has made in this short period of time. My hot flashes have almost completely stopped and are very quick and mild now. But most importantly, I was really struggling with the lack of sleep they caused and the negative ripple effects in my family and work. It started to depress me too because I didn’t want synthetic meds. I am shocked by my deep, sound and restful sleep since resuming Total Balance & fish oil combo in less than one month. So thank you from the bottom of my heart 💜

Regards

Udana V, USA

Sheela was very helpful and efficient. It was quick and easy to place the order :)

Regards

Shanti C, Singapore

Tracey was wonderful, kind, helpful and very nice. She resolved my issue with humor, grace and in a professional manner. Much obliged.

Regards

David R, USA

Jacqui was informative, and most importantly honest. Great service! Really appreciated her help!

Regards

Kevin W, USA

Ashley was extremely helpful. Very progessional. Love your Company's customer service!

Regards

Geri S, USA

Ashley was very helpful and answered all my questions and was very patient too and friendly. Thank you

Regards

Parminder K S, United Kingdom

As my precocious niece used to say, 'for real and not for fakes', a thumbs-up doesn't do justice to how phenomenal your products are as well as your customer service. My motto: Kindness is Kick-ass cool. The end.

Regards

Jerri M, USA

Thank you Jacqui for making it so easy and effortless to order. thanks.

Regards

Shanti C, Singapore

Received the monthly shipment today along with the magnesium you sent me. Thanks again for the product ,the tips on consuming them, and the impeccable service you provide !!! That is one of several reasons why I have been your customer ,I believe, for approximately 15 years now! Okay....Thank you for the tips and the great service !

Regards

Dennis G, USA

Jacqui is always a pleasure to work with. Helpful and efficient.

Regards

Robyn P, USA

Prompt response with quick solution.

Regards

Arthur R, USA

Thank you so much for your reply. That will not be a problem at all, always great to know how much care goes into making your quality products. I appreciate the hard work during this trying time, as well as the great customer service and obvious pride that all those at Xtend Life take in your products. Have a wonderful week and take care.

Regards

Amanda P, USA

Hi just want to tell you I listened to a podcast with your founder on , how inspirational!!!! I’m so glad I’ve found this company!! Well done excellent!!!!

Regards

Mark S, UK

You guys are fantastic! My order has just arrived. Thank you for being friendly, helpful PLUS fast and efficient. Best combo. 👏😃

Regards

Estelle B, New Zealand

Thank you. I have never dealt with finer customer service people in my LIFE.

Regards

John D, USA

Thank you to Jacqui for her quick reply and her excellent service! My problem solved immediately.

Regards

Unknown, Malaysia

I have never dealt with finer customer service people in any business anywhere. They are fabulous.

Regards

John D, USA

Jacqui is terrific. I wish all customer service reps I talk with were as good, knowledgeable, friendly as her

Regards

Roy R, USA

Very knowledgeable and professional answers...very helpful to understand better how to take and what to take regarding the supplements.

Regards

Nadia M, USA

The Customer Service Representative, Jacqui is fantastic! It is rare these days to receive such excellent customer service from most companies, so as this was my first experience with Xtend-Life and the Customer Service Department, I am very impressed and grateful, especially to Jacqui for all of her great help and assistance. She patiently answered all of my questions and resolved all of my concerns, especially with my very first Xtend-Life Supplement Order. Xtend-Life is blessed to have such an outstanding and committed employee. Thank you, Jacqui!

Regards

Thomas B, USA

Ashley was most helpful. Thank you for the great customer service, it is truly appreciated!

Regards

Kristy F, USA

Tracey did a great job of helping me with my payment question. Very quick, on point, friendly and professional! Thank you!

Regards

Karen H, USA

Excellent support from Jacqui on an ongoing postal issue. Jacqui has been extremely helpful in finding a solution that still allows me to receive my products monthly.

Regards

Michael H, Ireland

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