Shipping

Shipping information

After 20 years and millions of orders to customers around the *world, we know how important shipping is. Unfortunately, there are currently delays with shipping to many countries, which is frustrating for both us and our customers. Much of it is out of our control, but we're doing everything we can to get you, your orders as fast as possible, including:

• A commitment to dispatching orders within one business day
• Expanding our DHL Express Courier delivery option to more countries

*You are currently on our Australian website and from this website, we only ship to addresses within Australia. If you need to send a parcel to a country other than Australia, please contact us.

*Metro delivery is 4 days, rural areas may take up to 8 business days.

Please note : Irrespective of your preferred shipping method, duties, taxes + handling fees may apply. It is the customer’s responsibility to understand the regulations around importing into your country of residence. If you are unsure; please ask your local Customs authority for information on de minimis thresholds and if duties, taxes or any other charges will be applied to your order.  Any costs that may be charged by your Customs Authority are the responsibility of you, the customer.

Order confirmation emails

As soon as you confirm your order an automated confirmation email will be sent. This allows you to check the accuracy of your order and shipping address. If you don’t receive this email soon after placing the order, please check your junk mail folder. If for some reason you are unable to locate this email please contact our Customer Care team.

Tracking your order

We offer a free Track and Trace shipping service to Australia enabling you to monitor your parcel every step of the way. This is a free service that comes with standard shipping. DHL express courier delivery also offers tracking. Your tracking number will be provided in your shipping confirmation email and you can start tracking your order a few hours after it has been dispatched.

Import duties

Australia does not have import fees on orders under AUD$1000, orders over AUD$1000 incur import taxes, customs duty etc. Please contact your local Customs Office for more information.

Declaration of value and contents

We declare the full value of your order on the shipping declaration label and documents. We label the contents as "Dietary Supplements" and/or "Cosmetics".

Missing orders

There is no risk to you! If tracking shows that your order has not been delivered within the expected shipping time, please notify our Customer Care team to allow us to commence an investigation. Thereafter, we will replace any lost order free of charge.

In most cases the replacement can be shipped after an investigation is completed.

Xtend-Life takes no responsibility for orders that are stolen once delivered. Proof of delivery is indicated by the tracking information provided by the shipping service. Therefore, no refund or replacement would be forthcoming.